��This is a temporary position expected to end Dec. 1, 2017.��The Senior Videoconferencing Support Specialist provides technical support for all videoconference rooms at the Barry University Physician Assistant site in the island of� St.Croix. This position will also provide on-going training sessions to the Barry faculty and staff on the use and effectiveness of videoconference technologies in education. The Senior Videoconferencing Support Specialist reports directly to the Videoconferencing Services Manager.�1.�Support all aspects of the Physician Program's daily video conferenced classes in St. Croix by:Connecting to the satellite campus before the class begins and testing audio, video and content sending and receivingAssisting presenters with setting up presentations (USB drive, Document camera, DVD/VHS)Starting the recording for video lecture archivingAssisting with student laptop issues including spyware removal, wireless network settings and archived lecture viewingTroubleshooting any audio, video or content sending/receiving issues during class including contacting other DoIT support services for assistance if necessaryStopping the recording software after each courseEnsuring that all equipment is turned on and tested before the first class begins and are turned �off after all classes are completed2.�Support Physician Assistant videoconferencing meetings by:Assisting presenters with setting up presentations (USB drive, Document Camera, DVD/VHS)Troubleshooting any audio, video or content sending/receiving issues during the meeting including contacting other DoIT support services for assistanc�if necessary.3.�� Support faculty and staff with Barry University hardware and software by:Assisting St. Croix faculty and staff with any software provided by the Division of Information TechnologyTroubleshooting St. Croix faculty and staff PC hardware issues, phone issues, network issues and videoconferencing issues and escalating unresolved � � issues to the appropriate Division of Information Technology management structure.Logging all support incidents in the appropriate incident/problem management tracking system according to guidelines established by the Division of � � Information TechnologyAbiding by established policies and procedures of the Division of Information TechnologyCoordinating ad-hoc training needs for faculty and staff with main campus training unitSkills RequiredQualifications:�Associate's degree, or vocational or technical school degree � Field of study: Information Technology, Computer Science, Management Information Systems is requiredBachelor's degree � Field of study: Information Technology, Computer Science, Management Information Systems is preferred1-3 years of related work experienceExcellent customer service and communication skills, verbal and written.�Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.�Applications can be completed at Search for "Senior Videoconferencing Support Specialist" and apply.�Applications not completed on the Barry University website are not valid.���Company Information Company Name: Barry University Company Description:
