Account Manager

Delta Dental Insurance Company

Virgin Islands
Permanent
Full-time

2 months ago

The incumbent in this position will be based in the US Virgin Islands and assist with implementation activities, network recruiting and overall account management responsibilities including responsibility for financial results and delivery of high-level customer service, renewals and the pursuit of cross marketing opportunities.Duties to include:

Manage implementation activities and the renewal process with existing groups including developing the renewal strategy, negotiating the product, rates and benefits mix
Works closely with Delta Dental Puerto Rico to ensure all claims processing and call center activities met or exceed our service levels guarantees and the service levels guarantees and the service issues are quickly identified and resolved.
Negotiate product, rates and benefit mix with clients
Collaborate with Underwriting to implement an ongoing, proactive renewal strategy considering budgetary factors
Monitor group account to identify potential problems; work with functional areas to avoid and/or resolve issues
Assist operational areas on eligibility, underwriting, pre-funding arrangement and billing & collections
Gather and provide competitive intelligence to assist in competitive positioning of Delta Dental in the marketplace
Perform miscellaneous duties as assigned

Skills RequiredMINIMUM REQUIREMENTS:Bilingual in Spanish preferredDetail orientation and financial analysis skillsStrong organizational/time management and project management skills and multi-tasking abilitiesExcellent selling and negotiation skills; excellent client skillsKnowledge of Current Dental Terminology (“CDT”) codes and dental nomenclatureProven experience maintaining high level and successful relationships with groupsBA/BS degree, preferably in Business Administration or Marketing, or equivalent experience1 to 2 years of account management and/or network development experienceInsurance license may be required in some statesAbility to communicate conceptsAbility to make executive-level presentationsAbility to interact well with co-workers and outside contacts at all levels within an organizationAbility to clearly present written information and findingsPC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint)Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)Ability to work on a computer up to 7 hours a dayRegularly required to sit for long periods of time, and occasionally stand and walkRegularly required to use hands to operate computer and other office equipmentClose vision required for computer usageOccasionally required to stoop, kneel, climb and lift up to 25 poundsValid driver’s license, ability to travel overnight and sustain company expenses for a period of one monthPlease apply through the Delta Dental of California Website at and click on Careers at the bottom of the page, or email your resume to .Please reference job # IRC31161, and let us know how you heard of the position.In connection with your application for employment with Delta Dental of California and its related companies, please note that any offer of employment made to any applicant will be contingent upon the satisfactory results of a background check. Such background check may include, but is not limited to, an investigation of credit worthiness, a check of references, employment and education verification, a check of criminal records and/or any other investigations as permitted by law. EOE/AACompany Information
Company Name: Delta Dental Insurance Company
Company Description:
Dental Insurance

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